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When you receive a product purchased from TYTAX, through the website www.tytax.com, and that product is damaged or does not conform to the specifications of your order, TYTAX undertakes to refund the customer's money (if the product is returned by the customer), or to replace the damaged product and replace it with a product that conforms to the specifications of the order placed by the customer. You have this right when you return a damaged or non-conforming product to the specifications of your order, within 14 days from the date of receipt of the goods, or any other period agreed with TYTAX. The costs associated with the return and replacement of damaged, or non-conforming to the specifications of the order, goods shall be covered by TYTAX. After agreeing with TYTAX on the subject of return or exchange, the customer will receive from TYTAX the address to which the purchased goods should be returned. The buyer can also agree with TYTAX that TYTAX will take over all transportation matters in case of return or exchange of goods.
If you contact TYTAX within 14 days from the date of receipt of your purchased TYTAX machine, or equipment accessories for that machine, and state that the products supplied do not meet your expectations, you have the right to return the purchased goods. You can then write to us only a brief statement that you want to return the purchased goods. The customer's right to return goods is unconditional - you do not have to give a reason why you want to return the purchased goods from TYTAX. When the customer states to TYTAX that he or she wants to return the purchased goods, the customer has 14 days, or such other period as may be agreed with TYTAX, to deliver the returned goods to TYTAX in a manner agreed between the parties. The customer may return the purchased goods if they bear no signs of wear and tear, beyond normal wear and tear during the time they were in the customer's possession. Note: If the reason for returning the goods is that the product does not meet the customer's expectations, all costs associated with the return of the goods shall be borne by the customer. Specifically included in these costs are the costs of packing for return shipping of the purchased TYTAX machine or accessories for that machine, and the costs of transportation from the customer, to the address specified by TYTAX. However, the customer must know that each TYTAX machine, which is shipped from our factory located in Poland to customers around the world, is very carefully protected against damage in transit.
It takes employees very many hours of work to pack such a crate with a TYTAX machine. This work will be seen and appreciated by every customer when the crate with the ordered machine is delivered to him and the customer unpacks the contents of this crate. Therefore, when a customer decides to return an item by the fact that the product does not meet his or her expectations, the goods returned to TYTAX, must be as carefully packed as they arrived in. And this is not easy, and that's why, which happens less often than one in 2,000 machines sold, when a customer wants to return a purchased TYTAX machine, he can count on our help on how to pack the machine so that the risk of damage to this TYTAX machine box in transit is minimal. If the return is for a purchased TYTAX machine, the customer can pack the machine into the crate in which the machine was delivered. This would be the cheapest solution for the customer. Should this prove too difficult for the customer, however, in consultation with TYTAX, he can build his wooden crate into which he will pack the returned machine. However, the dimensions of this crate must be agreed upon with TYTAX so that the crate will be accepted by the transport company without any problems. The customer must also be aware of the fact that in case the crate would have to cross customs borders in transport to TYTAX, the customer may incur additional costs for fumigation of the wooden crate. When the customer and TYTAX agree that the customer will take care of transporting the returned goods himself, the customer will receive from TYTAX the address of the warehouse to which the goods should be returned. If the customer arranges its transportation with the return of the goods, the customer should provide TYTAX with the carrier and shipment number information so that TYTAX can track the ordered transportation online. The customer may also agree with TYTAX that TYTAX will pick up the returned goods with its transport. However, even then it is the buyer's responsibility to properly pack the returned goods. It is in the customer's interest to properly protect the goods from damage in transit when returning the purchased goods. It is the customer's responsibility to prepare the goods for collection by the shipping company, for the date agreed upon with TYTAX. When the crate with the returned goods is delivered by the shipping company to TYTAX, TYTAX is obliged to check at the time of collection of the crate from the carrier, whether the crate has no visible signs of damage to the crate in transit. If such damage is visible, it should be documented in the presence of the carrier and the customer should be notified. Once the crate has arrived at TYTAX, TYTAX is obliged within 14 days to refund the costs that the customer has incurred for the purchase of the goods. This time is counted from the date of delivery of the returned goods to TYTAX. During this time, TYTAX is also required to determine whether the returned goods are undamaged. After opening the box with the returned TYTAX machine, or the TYTAX accessory package, if TYTAX finds that the returned goods are damaged, the customer must pay the price of repairing the damaged goods or the price of a new part if the repair of the damaged part exceeds the price of a new part. This applies if the damage to the purchased TYTAX machine, occurred during the customer's use of the machine during the period of possession of the purchased goods, in the return transportation to TYTAX, or the poor packing of the machine for return transportation to TYTAX. This damage TYTAX company is obliged to document and send to the knowledge of the customer. In outlining the above return terms, TYTAX prides itself on the fact that less than one in every 2,000 machines sold is returned by the customer because it does not meet the customer's expectations. However, our goal is that every customer who has bought one of TYTAX's models should be satisfied with that machine and not have to initiate a return procedure. But for this to happen, we at TYTAX are working relentlessly to ensure that the customer has access to high-quality information about TYTAX machines on our website, www.tytax.com, before making a purchase decision. So that one can make the optimal choice as to the model of the machine and additional exercise accessories. And also the choice of whether to buy or not buy TYTAX! And when one buys one of the TYTAX models so that he can install the purchased machine himself or sometimes with our help, and then exercise regularly for years.
